FAQ


01.

What is your shipping policy?

We ship throughout the Unites States and the different rates are available at checkout. For international requests please contact us.

02.

What are your delivery methods?

At checkout, you can choose from:
    •    Hand Delivery (LA area only)
    •    FedEx Ground

For other options, please send us an email at hello@thelabliss.com

03.

Where do you offer hand delivery?

Within 25 miles of Downtown Los Angeles your order can be hand delivered for a flat rate of $15. Choose the option at checkout and then we will contact you to schedule it.


04. 

When my order will be processed?

Orders are processed from Monday to Friday within 24 hours of receipt.

For next day local delivery, orders must be placed before 4PM.

05.

Do you offer specific day delivery?

Yes, within Los Angeles area please choose Hand Delivery option.

For all other areas, please contact us so we can work together to make it happened.

06.

Can I have a personal note inside my gift box?

Yes, a hand-written note can be placed in your gift box. When you are adding your gift box to your cart, please write the note you want us to include.


07. 

Can I customize my gift box?             

Yes, you can choose amongst the products and then add the wooden gift box to your cart. We are also here to help you so feel free to contact us by email at hello@thelabliss.com

08. 

What is the exact packaging of a gift box?

Each collection of products comes in a handcrafted wooden box measuring 11.5" x 11.5" x 5". A custom packaging band with a bow wraps the sliding lid and a menu card is placed inside the box.

09. 

What do you mean by "Locally sourced"?

All of our products are made by local artisans or local brands in Los Angeles County. This is the very first selection criterion when we curate our collections. Supporting local businesses is a cause close to our hearts.


10.

Can I order multiple gift boxes for an event?

Yes, we would be happy to work with you on your special event! Please send us an email with details at hello@thelabliss.com

11. 

What is your return policy?

All sales are final and non-refundable.If you have any other question, please feel free to contact us.